PRODUCT EXCELLENCE GUARANTEE

Every product you buy from this site or from our printed catalog must be free of defects or you may return it within 30 days from the date of the shipment of your order (not 30 days from the day you receive it) for replacement or refund. You should notify us immediately so that your guarantee does not become void. Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value. All broken or damaged merchandise is covered by the shipper. We can make no exceptions to this guarantee.

SUBSTITUTIONS

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated on this site are actual photos of the products available at the time of posting to this site. An updated version may be substituted at a later date.

Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown on this site are close approximations. Although we work diligently to ensure the accuracy of descriptions and prices, we reserve the right to correct typographical errors.

SATISFACTION GUARANTEE

If you are not satisfied with your purchase contact us within 30 days of receipt of your order for return authorization. Then simply return the product undamaged for a full refund minus the shipping charges. Adjustment will commence upon receipt of the returned merchandise. We can make no exceptions to this guarantee.

CHECK YOUR PACKAGES

AUTHORIZATION FOR RETURN OR REPLACEMENT

To obtain Cindy's e-Biz authorization to return a defective item for credit or replacement, simply email us within30 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned within 30 days of purchase.

Shipping will NOT be refunded on non-defective merchandise returns.

If you refuse shipping on an order the products will be returned and a refund will be processed 20% of the product total shipping will not be refunded.

CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.

a. Merchandise must be in its original minimum inner pack quantity, as shipped by Cindy's e-Biz. Broken quantity inner packs are not returnable.

b. Sample items are not returnable.

c. Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.

Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.

ITEMS WITH GUARANTEES OR WARRANTIES

If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.

ITEMS DAMAGED DURING SHIPMENT

All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact our Member Services department within 30 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.

Email: sales@cindyse-biz.com

Contact: Customer Service

2229 S. Lakeshore Dr., Albion, IN 46701

480-694-5638 or cindy@cindyse-biz.com

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